ughhhhh

dear time warner,

some thoughts and suggestions:

1. you're horrible.
2. when i'm on hold, waiting 20 minutes for someone to talk to me, don't have the automated voice say, "thank you for calling customer service. we are currently helping other customers. please hold for the next available representative" EVERY 30 seconds. and the music you play. c'mon. you don't need to play girl talk, but play some stevie wonder, or beatles. i heard the beatles once while on hold for a pharmacy, and it was the best wait.
3. don't charge me extra for shit you said you wouldn't charge me for.
4. don't trick me into signing a 2 year contract ever again. this is going to be a long 2 years. hopefully i won't live in this house for that long.


best,
jessa l.